Front Desk Concierge Primary Care AdventHealth

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday/Wednesday/Friday 8:00am to 5:00pm; Tuesday/Thursday 10:00am to 7:00pm

Location: Lakeland, FL

The role you’ll contribute:

The Front Office receptionist is a passionate, energetic, and service oriented professional.  Under supervision of the Practice Manager, the Front Desk Concierge establishes the patient’s overall experience by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for creating a pleasant experience for patients across access related activities including scheduling, registration and pre/post visit communications.

The value you’ll bring to the team:

• Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
• Drives customer service initiatives by creating and owning the patient experience
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
• Verifies insurance eligibility and determines accurate up-front collection amount
• Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)

The expertise and experiences you’ll need to succeed:

• High school diploma or equivalency
• Must maintain current CPR certification at all times.  If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.