PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Occ Summary Work PerformedN/AKnowledge, Skill s and AbilitiesLevel Characteristicsmanagement.and procedures.Explain bi lling to patientsCoordinate and participate in a variety of duties assoc iated with dailyAnswer telephone, take and deliver messages to physician s,nurses andStrong verbal and written communication. Basic PC and data e ntrypatient identification, patient check in/out, charge posting, cashCh eck-outskills. Knowledge of medicalancillary service requisitions.Schedu letests andprocedures. Complete and distributePrepare for clinic visits by reviewing next day patients and completingclinic preparation process, according to PRMO credit and collection policies. Determine the amountpa tients. Make return appointments by scheduling patients into theothers.R eport obtainedcompletely and timely.Disseminate messages according to pr actice communication standardsmedical information from patients and refe rring physicians accurately,terminology and telephone etiquette. Demonst rated ability to organizerelating to verifying patient information, coll ecting payments andestablish and maintain effectiverelationships with ot hers. Must be able to apply specific departmentalmaintaining records and forms.charts.policies rules and regulationsCheck-in patient upon arriva l in the practice.scheduling. Position also involves customer service,me ssageEnter pre-visit orders andpreparenew patient charts. Pick up X-ra ys,encounter forms.reports,petty cash and collections bag. File history sheets, ancillaryIdentify correct patient information in IDX. Verifypati ent demographicthe primary care physician or referring physician andsche duling testsprivate physician officeIDX.on insurance plan.Prepare encoun ter forms. Investigate and account forpatient record documentation.Retur n medical records. AttachAccurately identify the appropriate account for patient visit. Presentdata. Edit IDX as needed.forms and obtain signatu re as required by policy and procedure.insurance cards as indicated by p rocedure. Coordinate allpreparation and referralspatient specificchart d ocuments and requisition/transmittal documents.distribution, ancillary s cheduling andBatches encounter forms or charge posting inreportsand all other requiredHIPPA/Medicare documents to theaccuracy before batching.Co py, file and distributelabs/procedures as requested.Maintainnext day pre paration activities.management and patient appointmentcorrect appointmen t type, enteringand written instructions, interact tactfully with custom ers andand prioritize work, provide oraloffice charts, medicalrecords,an d educate patients on requiredof cash to be collected basedmanage all ap propriate alerts. Collect and post co-payments andCompletes all IDX chec k-in files andbalances on accounts due. Imprint allmissing encounter for ms.Audit encounter forms for completeness and

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.