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Position Summary: The Front Desk Specialist for Wound Healing performs a wide range of administrative support functions to facilitate of the daily operations of the Wound Center to include: reception, patient scheduling, registration, referral coordination, insurance verification, processing billing information, charge entry, payment posting, batch balancing, cash reconciliation/balancing, etc. The Specialist operates as the initial contact for patients and guests of the Center serving as the primary information resource for referrals and insurance plan guidelines. The incumbent provides exceptional customer service, and presents a professional appearance and manner at all times to positively represent the department.
Minimum Requirements: Two (2) years previous clerical experience One (1) year of experience working with insurance company, referrals or patient access matters Experience with CPT and ICD-10 coding, preferred Vocational training in medical front office desired
Education/Licenses/Certifications: High school graduate or equivalent preferred
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Day
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.