Primary City/State:

Mesa, Arizona

Department Name:

IT Prim Data Center-Corp

Work Shift:

Day

Job Category:

Information Technology

Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting-edge technology to change health care for the better. If you???re ready to change lives, we want to hear from you.

As an Enterprise Operations Specialist, you are responsible for responding to customer inquiries and requests related to hardware maintenance/repair, job scheduling, data center SNOW requests, determining requirements, and co-ordinates

the course of action with the various Information Technology departments.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position provides first-contact customer service for requests to install data center hardware. The incumbent also responds to customer inquiries and requests related to scheduling of hardware installation and maintenance, reviews data center requests, determines requirements and coordinates course of action with the various information technology departments. This incumbent also performs full range of console and peripheral computer operations across multiple hardware platforms and operating systems and is responsible for the monitoring and completion of mission critical processing.

CORE FUNCTIONS
1. Provides operational support to maintain, monitor and troubleshoot technical systems that are associated with providing critical patient care. Ensures the timely completion of production applications in accordance with service level agreements.

2. Participates in scheduled projects that require interaction between various internal departments and external resources. Provides input to project plans, work schedules and critical timelines. A comprehensive knowledge of procedures, operation, and maintenance practices of data center equipment.

3. Plans and coordinates daily administration, installation, removal and repair of data center equipment. Reviews departmental requests for new installations and modifications, analyzes service needs and coordinates activities with requesting departments, contractors and vendors. Ensures timely completion of tasks and short term projects. Maintains various records, directories, logs, files and manuals related to data center activities.

4. Interacts with the customer, from a variety of departments, to research and develop solutions to support issues resulting in a positive experience for the customer.

5. Communicates any hardware/software malfunctions or production processing problems.

6. This position has responsibility for selected infrastructure applications, hardware, or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has minor level decision-making authority for projects. The incumbent works at peer level, and participates in meetings, presentations, and planning sessions.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of personal computer, phone and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require off-site travel.

MINIMUM QUALIFICATIONS
Must possess knowledge normally obtained through the completion of an associate???s degree in related field. (Equivalent combination of relevant education, technical, business and healthcare experience also considered.)

Requires communication, and presentation skills to engage technical and non-technical audiences. Requires ability to communicate, and interact across facilities and at various levels. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS
General knowledge of information technology and healthcare.

Additional related education and/or experience preferred.