About the Company The mission of Navos is to improve the quality of life of people vulnerable to mental illness by providing a broad continuum of trauma informed care with a focus on recovery and resilience. Navos responds to the needs of people with mental illness in King County. Services are targeted to those who live at or near poverty, often as a result of their mental illness. Navos is committed to embracing equity and inclusiveness in everything we do. Our efforts are intentional, deliberate, and a fundamental part of the everyday expectation for working at Navos. About the PositionThe Patient Access Specialist works as an administrative support staff in the Front Office and provides routine clerical functions to meet staff and patient needs - routing calls, relaying messages, scheduling; greeting patients, their families and the public as well as other duties as assigned.SupervisionThis position has no supervisory responsibilities Position Functions & ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Greets and checks-in patients in a friendly, courteous manner.
Verify all patient demographic and insurance information at time of check-in.
Monitor and reconcile DAR reports prior to client visits.
Collect co-payments and balances when necessary.
Accurately collect, record and ensure distribution of patient information to appropriate staff.
Coordinates all internal and external calls in a professional and timely manner, Give reminder calls to patients regarding their doctor appointments. Routes calls appropriately, pages employees when necessary.
Perform clerical, scheduling, mailroom and mail return activities, often simultaneously, in support of patients and staff.
Ensure that all interactions and job functions are in compliance with HIPAA standards.
Communicates significant interactions and observations involving consumers to appropriate treatment staff.
Coordinate appointments for doctors.
Other duties as assigned.Position Requirements
Ability to work independently
Strong organizational, planning and prioritization skills, detail oriented, good interpersonal skills, and demonstrates professionalism at all times.
Coordinates and cooperates with staff in all levels of the organization, Navos patients, their families, and the public.
Possesses the knowledge, values, attitude and skills to create a trauma-informed, safe, trusting healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve with safety and healing. Education and / or Experience
High School degree required; AA degree preferred
2+ years clerical/reception experience; or equivalent combination of education and experience.
Ability to multi-task and work well under stress.
Maintains a high level of customer service at all times.
Comfortable working in a mental health environment.
Valid WA State driver's license.Computer SkillsTo perform this job successfully, an individual should have computer proficiency, including Outlook, Word, and the ability to do on-line schedulingPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this Job, the employee may be required to do lifting (up to 25 lbs.); may be required to sit at a switchboard for extended periods of time. Sufficient manual dexterity for typing and general computer input.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is at risk for exposure to blood borne pathogens. Employee must follow organization infection control policies. The noise level in the work environment is can be loud in the waiting areas.
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Monday-Friday
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.