Description

SUBFUNCTION DEFINITION: Coordination of patients and visitors within a unit to ensure operations run efficiently. Positions in this subfunction may monitor or maintain patient or visitor information or bring patients to and from the unit.

Shift: 24 hours per week, 2 12 hour night shifts (7pm-7am) a week. Rotating weekends

Unit: Hematology/Oncology

SCOPE: To provide daily operational/administrative support for the unit and outpatient services. Functions as a resource for clinical personnel regarding unit and outpatient operational issues. Anticipate needs for department and provides coordination of information systems; environmental; admitting and clerical functions for patient areas of a medical center dedicated to the care of infants; children and adolescents.

REPRESENTATIVE RESPONSIBILITIES

???Environmental Management
Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Maintains awareness of patient location and monitors traffic flow at the front desk and on the unit. Assists with compliance of visitor policies and applying arm bands for parents/caregivers. Reports maintenance (wiping down monitors, troubleshooting printer issues, logging off information, etc.) and environmental service needs to appropriate division and follows-up to assure completion. Collaborates with clinical, admitting, information systems and environmental services staff to coordinate efficient patient flow.

???Clerical Duties
Operates and maintains unit information systems to include-medical record integrity, forms management, timely response to faxes, printed material, mail, and accuracy of patient data, timely completion of admissions, discharges, transfers and short stay documentation. Demonstrates fiscal responsibility and accountability with respect to patient charges/rental equipment, CCHMC charge capture procedures, and ensures that unit maintains a designated par level of clerical supplies.

???Systems Management
Identifies system problems and utilizes strategies for resolutions. Responds to communication system/patient alarms and executes with a sense of urgency. Reviews and revises staffing information.

???Communication
Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction; and interacts with parents/guardians to obtain non-clinical information as requested. Ensures and reviews timeliness, accuracy, availability and security of information (i.e. HIPAA, Informed Consent, Advanced Directive for patients 18 or older) as defined by CCHMC's mission, applicable laws, and regulations. Has in-depth knowledge of HIPAA standards and fosters application to clinical practice.

Qualifications

EDUCATION/EXPERIENCE

Required:

??? High school diploma or equivalent
??? No directly related experience

Preferred:

Unique Skills: