Details
Posted: 29-Jul-22
Location: Gilbert, Arizona
Salary: Open
Categories:
Admin / Clerical
Primary City/State:
Gilbert, Arizona
Department Name:
Central Scheduling-Clinic
Work Shift:
Day
Job Category:
Administrative Services
Additional Job Description
Good health care is key to a good life. At Banner Health, we understand that, and that???s why we work hard every day to make a difference in people???s lives. We???ve united under a common goal: Make health care easier, so life can be better. It???s a lofty goal, but it???s one we???re committed to seeing through. Do you like the idea of making a positive change in people???s lives ??? and your own? If so, this could be the perfect opportunity for you. Apply now.
When facing a cancer diagnosis, a common question is, ???where can I go for help???? The answer is Banner MD Anderson Cancer Center. By partnering with MD Anderson, one of the nation???s leading cancer centers, Banner Health???s cancer care includes outstanding cancer programs that integrate the latest in research, education and prevention. All Banner MD Anderson Cancer Center locations in Arizona and Colorado provide care based on the same protocols and practice standards provided at MD Anderson in Houston. We believe patient care is most effective when it???s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care. Our cancer experts include medical oncologists, surgeons, radiation oncologists, physician specialists, nurses and clinical support staff.?? A vital member of the team includes our clinical nurse navigators who work closely with patients, guiding them through their first visit and serving as a single point of contact throughout their care. From prevention to treatment and beyond, no matter where our patients are on their cancer journey, the team at Banner MD Anderson will be by their side.
As a Physician Practice Scheduler, you will work with a diagnosis-specific clinical team and you will be responsible for appointment scheduling for Banner MD Anderson Cancer Center providers. Clinic Schedulers schedule laboratory, diagnostic imaging, office visits, procedures, and infusion. Schedulers ensure that each patient leaves his or her clinic appointment with a printed schedule of upcoming appointments based on the orders for that day. The role requires scheduling accuracy and the ability to work well in a fast paced environment.
Schedule: Mon-Fri 8:30AM-5:00PM or 9:00AM-5:30PM (Training is 8:00AM-4:30PM)
Location: MD Anderson Gateway 2946 E Banner Gateway Drive, Gilbert AZ 85234
Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet??? recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 176 private rooms, eight operating suites, a 37-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve. About Banner MD Anderson Cancer Center Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including Stem Cell Transplantation and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 50 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two way audio-video to assist the bedside nurse with patient care.
POSITION SUMMARY
This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.
CORE FUNCTIONS
1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
2. Receives physician???s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient???s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
3. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.
4. Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
The position requires skills normally gained with two years of scheduling experience in a physician???s office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.
Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.
Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.
PREFERRED QUALIFICATIONS
Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker???s compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.
Additional related education and/or experience preferred.
