Penn State Health Community Medical Group

Location: US:PA:Lancaster
Work Type: Full Time
FTE: 1.00
Shift: Varied
Hours: Monday - Friday 9:00a - 5:30p, rotating Saturday and Evening

Penn State Health Lancaster Medical Center, a planned 341,000-square-foot acute care hospital, will enhance an already vibrant network of primary and specialty care providers across Lancaster County. The new hospital will feature 129 private inpatient beds, an emergency department, physician offices, various specialty inpatient services, an imaging lab and complete medical and surgical capabilities. Expanding this footprint will help ensure residents of these communities have access, quality and choice of care as close to home as possible. 

Lancaster Medical Center will also create new clinical and research opportunities for learners and investigators at Penn State College of Medicine. Through Penn State Health's core values of Respect, Integrity, Teamwork and Excellence, the health system is committed to providing compassionate care for our diverse patient population, community and each other. 

Conveniently located within 30 miles of Berks County and only 20 miles from York, Lancaster Medical Center is perfectly positioned for professionals who are seeking a positive and service-focused culture, right in their own backyard. 

SUMMARY OF POSITION:

The Medical Office Associate provides front office support to the clinical operations team, and works with a diverse patient population to ensure accuracy of patient intake, registration, payments, and scheduling. Duties include, answering and screening telephone calls, scheduling appointments, entering patient charges, payments along with third party billing information and other pertinent information. The priorities of the MOA position are patient registration, customer service and ensuring patient flow is optimal.

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent required

KNOWLEDGE, SKILLS, & ABILITIES:

Basic computer skills

Excellent interpersonal skills

Ability to effectively interact courteously with a variety of staff and patients

Ability to solve problems, or seek assistance from supervisor when necessary

Ability to operate a personal computer and general office equipment

Ability to maintain effective working relationship with other employees

Ability to lift 25 pounds

Occasional kneeling, pushing/pulling and reaching

PREFERRED QUALIFICATIONS:

Prior experience working in a medical office preferred

6 months of customer service experience preferred

BENEFITS:

In addition to a rewarding career, we also offer great benefits including but not limited to:

Paid Time Off and Personal Time

Medical Benefits (No waiting period)

Dental and Vision Benefits

Elder Care/Child Care Resources

Life Insurance

Company Sponsored 401K

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.