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Willamette Dental Group

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Call Center Representative
Responsibilities: Verifies and updates current patient information (demographic, financial, and clinical) in Cerner. Schedules future appointments based on procedure type, time requirements, and provider schedules. Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls, in accordance with triage procedures. Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership Create correspondence to patients who failed to keep appointments in accordance with policy and provider request. Provide patient test results when


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