About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Position Information:
The Desktop and Client Support Technician - Audio Visual is responsible for providing technical hardware and software problem resolution to all end-user computers, peripheral equipment, Audio Visual (AV) hardware, and issues to ensure operational excellence across all WakeMed locations. Provides technical support by performing installation, diagnostics, repair, and preventative maintenance of all client computing hardware, software, peripherals, and AV communication equipment. Supports all IT hardware including, but not limited to Cisco AV equipment, workstations, laptops, printers, iPads, iPhones, Android phones, and tablets. Maintains Cisco AV hardware properly maintained. Performs hard drive encryption. Interacts with other Tier 1 and 2 technical support staff to restore service and/or identify core problems. Engages Cisco and/or AV vendor for upgrades/maintenance and break-fix issues.

Experience Requirements:
2 Years Information Technology - Information Services In Large-scale User Environment Required - In Healthcare - Multi-Hospital System Preferred

Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Information Technology Preferred Computer Science Or Related Field Preferred

Licensure/Certification Requirements:
Network Technology Or Related Certification Preferred

Hours of Work:
Monday-Friday 8:00am-4:30pm

Weekend Requirements:
As Needed

Call Requirements:
Yes