About WakeMed: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE
Position Information: The Desktop and Client Support Technician - Audio Visual is responsible for providing technical hardware and software problem resolution to all end-user computers, peripheral equipment, Audio Visual (AV) hardware, and issues to ensure operational excellence across all WakeMed locations. Provides technical support by performing installation, diagnostics, repair, and preventative maintenance of all client computing hardware, software, peripherals, and AV communication equipment. Supports all IT hardware including, but not limited to Cisco AV equipment, workstations, laptops, printers, iPads, iPhones, Android phones, and tablets. Maintains Cisco AV hardware properly maintained. Performs hard drive encryption. Interacts with other Tier 1 and 2 technical support staff to restore service and/or identify core problems. Engages Cisco and/or AV vendor for upgrades/maintenance and break-fix issues.
Experience Requirements: 2 Years Information Technology - Information Services In Large-scale User Environment Required - In Healthcare - Multi-Hospital System Preferred
Education Required: High School Diploma or Equivalent Required - And Associate's Degree Information Technology Preferred Computer Science Or Related Field Preferred
Licensure/Certification Requirements: Network Technology Or Related Certification Preferred
At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.