Penn State Health Corporation

Location: US:PA:Lancaster
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 7:00a-3:30p every other weekend

Penn State Health Lancaster Medical Center is the newest addition to the Penn State Health system. It's a 341,000-square-foot acute care hospital, that is already enhancing a vibrant network of primary and specialty care providers across Lancaster County. This BRAND NEW hospital features 134 private inpatient beds, an emergency department, physician offices, various specialty inpatient services, an imaging lab, and complete medical and surgical capabilities. Expanding this footprint ensures residents in these communities have access, quality, and choice of care as close to home as possible. 

Lancaster Medical Center is also creating new clinical and research opportunities for learners and investigators at Penn State College of Medicine. Through Penn State Health's core values of Respect, Integrity, Teamwork, and Excellence, the health system is committed to providing compassionate care for our diverse patient population, community, and each other. 

Conveniently located within 30 miles of Berks County and only 20 miles from York, Lancaster Medical Center is perfectly positioned for professionals who are seeking a positive and service-focused culture, right in their own backyard.

SUMMARY OF POSITION:

The Shift Lead Associate provides in-the-moment supervision to team members to address procedure and behavior issues as they occur. The incumbent also provides line-level technical expertise to support all functions performed by the team to which the incumbent is assigned. The incumbent is responsible for reviewing and providing feedback for quality and productivity to team members, as well as investigation and resolution of the most complex tasks performed by the team.

MINIMUM QUALIFICATION(S):

HS Diploma or GED required 2 years of experience in registration and/or customer service or a combination of both required

PREFERRED QUALIFICATION(S):

Associates Degree preferred 

Two (2) years customer service experience preferred 

Two (2) years registration experience preferred 

Medical terminology and Revenue Cycle experience preferred 

Medical health insurance knowledge preferred 

Medical billing and coding knowledge preferred 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

About Penn State Health

At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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