Position Information: The Patient Account Representative is responsible for making sure that all necessary actions are taken to ensure that the patient's administrative needs are accurately handled from point of entry into the rehab program through discharge from the program(s). Provides excellent customer service to include welcoming and greeting patients, staff, providers, and visitors, both in person and on the telephone. Optimizes patient and referral satisfaction and provider time by resourcefully scheduling appointments in person or by telephone. Completes and accurately collects data associated with the preregistration and registration of all rehab outpatients and inpatients. Performs administrative duties including: answering phones, greeting patients and visitors, referral management, managing and scheduling appointments, managing resource schedules, front office management, medical record management, obtaining pre-certifications and authorizations, verifying benefits, and point of service collections in a professional and timely manner. Ensures that the data collected allows for patient treatment to proceed without undue delay and conforms to regulatory compliance requirements. Provides administrative support to the clinical staff to ensure seamless department operations. Stays current with organizational and insurance industry changes including Medicare, Medicaid and managed care. Maintains contact with other departments and referral sources for insurance related changes in contracts, policies and procedures.
Experience Requirements: 1 Year Healthcare And Customer Service Required - And 1 Year Accounting/Finance - Third Party Payors Preferred
Education Required: High School Diploma or Equivalent Required - And Associate's Degree Business Administration Or Related Field Preferred
Licensure/Certification Requirements: Not Applicable
At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.