PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

GENERAL DESCRIPTION OF JOB CLASS: 

Under general management, coordinate s and monitors the overall workflows, standards and team goals. Supervis e and train staff engaged in HIM functions and assists in developing ope rating policies and procedures.  
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DUTI ES AND RESPONSIBILITES OF THIS LEVEL:

• Plans, directs and coordinates activities of the functional unit managed.  
  
• Mana ge and Supervise staff.  
  
• Communicates and collaborates with others within the HIM Departmen t, as well as DHTS.  
  
• Plans daily workflow and work assignments within work unit Monitors wo rk assignments to ensure appropriate coverage on a daily basis. < span> 
  
• Maintains liaison with hos pital and clinic personnel to coordinate efforts to resolve problems con cern to ensure the integrity of the electronic health record.  
  
• Reviews work queues daily to identify priorities for the day including identification and resolution of problems with achieving targets; adjusts work assignments of staff a s needed.  
  
• Maintain s and applies knowledge of State and Federal Laws and other regulatory r equirements applicable to work unit.  
  
• Assures that key metrics for quality, timeliness and customer satisfaction are met  
  
• In conjunction with the HIM System Manager, recruits, selects, orients and train new staff.  
• Resp onsible for identifying professional development needs, initiating continued development training and monitoring ongoing progress.   
  
• Monitors staff achievement of p roductivity and quality expectations associated with work unit tasks.  
  
• Recommends performan ce standards for staff, and in collaboration with the HIM System Manager , completes Annual Performance Reviews.  
  
• Serves as the technical expert for staff questions , problems, and difficult customer situations  
  
• Author recommended departmental policies and procedures to include documentation and testing of database logic needs .  
  
• Interacts with a nd provides timely verbal and written responses to internal and external customers.  
  
• Partic ipates in the development of operating goals and objectives for the unit; recommends, implements, and administers operating protocol and procedu res to enhance operations.  
  
• Actively participates in Employee Engagement initiatives based on work culture scores and action plans.  
  
• Performs other related duties incidental to the w ork described herein and performs other related work as required.  

Minimum Qualifications

Education

High school diploma required. Bachelors degree in a related field preferred.

Experience

6 years of experience in a progressive healthcare setting to become knowledgeable of the complex activities associated with healthcare services. An Associates degree in healthcare or business may substitute for two years of experience. A Bachelors degree in healthcare or business may substitute for four years of experience.

Degrees, Licensures, Certifications

RHIT or RHIA strongly preferred.

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 

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