Career Center
Plano, Texas
San Antonio, Texas
Morristown/NJ/USA
Irving, Texas
Posted: 03-Mar-23
Location: Plano, Texas
Salary: Open
Internal Number: 22022769
The Coordinator Guest Relations facilitates patient satisfaction by visiting with patients, providing or coordinating communication for non-English speaking and hearing impaired patients and addressing unmet needs.
The Coordinator Guest Relations will obtain patient and family feedback on services provided by Baylor Scott & White Health (BSWH). Document and report complaints, concerns and compliments to involved departments and administration. Assist patient and family with interpretation through American Sign Language, written translation and verbal language interpretation by using individual knowledge of interpretation and translation.
The ideal candidate is committed to assisting others, has a professional demeanor, and is proficient with computer software. The candidate should have excellent communication skills, the ability to interact effectively with individuals at all levels and demonstrated accuracy.
- Location/Facility - The Heart Hospital - Plano, The Heart Hospital - Denton, & The Heart Hospital - McKinney
- Specialty/Department/Practice - Guest Services
- Shift/Schedule - Daytime hours will vary depending on facility and the need
QUALIFICATIONS
- EDUCATION - Assoc or Equiv Experience
- EXPERIENCE - A minimum of 1 year experience required
