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Position Summary: The Pre-Registration Specialist works with patients to confirm relevant information prior to service and discuss and collect on patient liabilities providing the best in class customer service to ensure a patient friendly experience. The Specialist ensures accurate and complete registration data, demographic information, and insurance coverage is secured prior to services being rendered, and all patient liability estimates and expectations are communicated and collections attempted on the identified liabilty to meet daily productivity and quality standards.
Minimum Requirements: One (1) year of post high school business or college course work preferred One (1) year experience in dealing with the public in a customer service role preferred Medical Terminology proficiency by exam AND one of the following: One (1) year admitting, billing, or registration experience in a health care setting OR Graduate of a health vocational program such as Medical Assistance, Medical Billing & Insurance, or Medical General OR AA Degree and six months healthcare experience
Education/Licenses/Certifications: National Association of Healthcare Access Management Certification preferred
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Day
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.