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Yakima Valley Farm Workers Clinic Logo
Yakima Valley Farm Workers Clinic

Salem, Oregon

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Professional Transition Strategies

Portland, Oregon

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Professional Transition Strategies

Salem, Oregon

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Professional Transition Strategies

Warrenton, Oregon

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North American Dental Group

Loganville, Georgia

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Akron Children's Hospital

Akron, Ohio

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Nemours

Wilmington, Delaware

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North American Dental Group

Newnan, Georgia

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WMCHealth

West Nyack, New York

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WMCHealth

Kingston, New York

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North American Dental Group

Crossville, Tennessee

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CHRISTUS Health

Santa Fe, New Mexico

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AdventHealth

Daytona Beach, Florida

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Penn State Health

Hershey, Pennsylvania

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Duke University Health System

Durham, North Carolina

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AdventHealth

Altamonte Springs, Florida

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North American Dental Group

Covington, Georgia

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AdventHealth

Hendersonville, North Carolina

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CHRISTUS Health

Coppell, Texas

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AdventHealth

Tarpon Springs, Florida

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The Joint Commission

Oakbrook Terrace, Illinois

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Baylor Scott & White Health

Marble Falls, Texas

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Provider Customer Advocate 1
JOB SUMMARYThe Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed.ESSENTIAL FUNCTIONS OF THE ROLEUnder general supervision, communicates to Members and Providers policies, procedures and services of the Plan to ensure complete knowledge of the Plan. Assists Members with access to the Plan system, and helps members pick an appropriate physician, and assist with appointments.Must adhere to call handling goals of 80% of calls answered within 30 secon


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