The Receptionist provides support with the daily activities of a medical office or department including filing, telephone coverage, appointment scheduling, registration, and patient referrals.
RESPONSIBILITIES:
- Greets visitors and provides reception support to address their needs and provides a positive experience.
- Coordinates work flow at the reception area while accommodating visitors and staff.
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates an action slip for response by appropriate office staff.
- Schedules appointments and enters appointment date and time into computerized scheduler accurately.
- Greets and directs patients, salespeople, and visitors, and provides exemplary customer service.
- Registers patients by verifying that patient's record is up to date and accurate, and makes appropriate changes in computer system and on patient's chart.
- Enters confidential personal health information and financial information into computerized system, and complies with federal and local laws in ensuring patient privacy.
- Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports.
- Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to filing systems.
- Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
- Performs miscellaneous clerical work and provides assistance to the office supervisor or other staff members.
QUALIFICATIONS/REQUIREMENTS:
Previous customer service experience required.
EDUCATION:
A high school diploma or equivalency required.
OTHER:
If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
