Position Summary

Phoenix Children’s has an exciting opportunity for a Practice Supervisor position for our ARROWHEAD medical office building. We are hiring now, in the anticipation of a late fall opening, and will train the selected incumbent so, he/she will be ready to hit the ground running once we open our doors! This unique position will manage a plethora of areas, from administrative to facility operations to ensure everything is running smoothly for our providers, nurses and support staff. Incumbent will have experience in managing multiple priorities simultaneously, i.e., ordering supplies, keeping all records/data current; schedule regular maintenance for areas of the clinic, i.e. HVAC, fire alarms, scheduling of any maintenance/repairs for the building, liaison between Phoenix Children’s and property management company. Candidate must have a minimum of 4 years experience working in a medical environment, understanding of medical terminology, and one year project management skills and leadership experience.

Under the direction of the Practice Manager, Director and Division Chief, the Practice Supervisor is responsible for supervisory oversight of the day-to-day administrative and patient care activities within their assigned department(s). Ensures efficient and effective clinic operations and administrative workflows at all locations assigned in accordance with PCH customer service, safety and quality standards. Responsible for ensuring smooth day-to-day clinic operations including, but not limited to: swift resolution of patient complaint/satisfaction issues; daily staffing, schedule and template management and staff task assignments; assists with Kronos oversight and management of staff leave requests; ongoing assessment of clinical and administrative work flows to maximize clinic throughput and efficiency.

Education

• Associates degree in healthcare, business or related field OR a combination of education and related experience. (Required)

Experience

• Four or more years of experience in a healthcare setting, including outpatient clinic and or/administrative operations. (Required)
• 1 year or more previous leadership, supervisor, or project/program management experience. (Required)

Special Skills

• Knowledge of medical terminology, ICD/CPT codes, and understanding of HIPAA privacy laws. (Required)
• Basic knowledge of electronic medical record systems (scheduling, documents management, etc). (Required)
• Excellent customer service skills, both written and verbal. (Required)
• Ability to work effectively and professionally under pressure and proficient at issue resolution. (Required)

About Phoenix Children's

For more information about the hospital, visit: http://www.phoenixchildrens.org.

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