Provides functional direction for specified Laboratory areas, functional domains and clinical sections. Actively participates in the financial, physical and human resources allocation and utilization in collaboration with the Administrative Laboratory Director and/or Medical Director as appropriate.

ESSENTIAL FUNCTIONS OF THE JOB:

• Performs personnel functions such as interviewing, hiring, reviewing personnel evaluations, counseling, and carrying out discipline procedures in accordance with Human Resources policies and in conjunction with the Administrative Director.
• Develops and maintains an ongoing customer feedback process to ensure market retention and customer satisfaction.
• Acts as liaison to contracted clients; preparing and sending monthly billing reports.
• Participates in the cost analysis of test procedures.
• Prepares site budget for Administrative Director's review and approval.
• Ensures payment of service contracts, licenses, accreditations and other fees are completed within the appropriate timeframe to avoid expiration.
• Ensures a safe working environment and that staff are aware and adhere to the safety policies and procedures especially the hospital's Universal Precautions and Bloodborne Pathogens Exposure Control Plan.
• Oversees that the Laboratory maintains compliance with all regulations and standard operating procedures required by all appropriate Inspecting/Accrediting agencies.
• Updates and maintains General Laboratory policies and procedure manuals to include latest regulatory requirements.
• Responsible for workplace preparedness for disasters and emergencies to ensure continuity of services, including back-up procedures.
• Develops implements, maintains and evaluates key indicators of laboratory quality that determine lab performance against goals and standards.
• Member of Laboratory Quality Assurance Committee that evaluates the QA program for effectiveness through monthly submission of incidence reports and other statistics.
• Responsible for coordinating new employee orientation and training of students as well as training in new technical procedures in accordance to approved SOP.
• Promotes employee engagement and satisfaction by motivating high performers and proactively identifying and resolving employee issues, informing Administrative Director and/or Medical Director as appropriate.
• Maintains employee files and reviews all competency and training records in conjunction to preparing annual performance evaluations for Administrative Director's review.
• Prepares daily and monthly work schedules, monitors workflow patterns for efficient delivery of service with a minimum of overtime.
• Oversees clinical testing in specialty area(s) in a self-directed manner to include:
  • Analytical:
    • Ensures that testing is performed adhering to safety policies.
    • Provides, develops, monitors and reviews quality control program and submits data for inter-laboratory monthly evaluation.
    • Oversees analysis of proficiency testing and investigates unacceptable results.
    • Responsible for writing and updating standard operating procedures.
    • Responsible for ordering and maintaining sufficient inventory of supplies.
    • Performs/assists with troubleshooting of procedures, reagents and equipment.
    • Decides course of action for delays or issues.
  • Post-analytical:
    • Ensures the validity, timeliness and accuracy of test results to meet or exceed customer expectations.
    • Responsible for preventative maintenance programs for instruments in conjunction with service representatives and maintains service records.
    • Recommends and assists in the development and evaluation of new procedures and/or instrumentation for this area(s).
• Responsible for honest behavior in all matters. To the best of the employee's knowledge and understanding, complies with all Federal and State laws and regulations.
• Strives to achieve excellence of service as described in the CARE Commitments.
• Responds to Shore Health System Code Red and Code Pink in the immediate area.
• Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the function of the job.
• Performs related duties as assigned.