Training Analyst - AdventHealth Medical Group Training Department

 All the benefits and perks you need for you and your family:

• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift: Monday - Friday, Day shift

Location: 2600 Westhall Lane, Maitland, FL 

The community you’ll be caring for:

• More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services. 
• AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year. 
• In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.

The role you’ll contribute: 

The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets.  

Successful candidates will maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives. The ideal candidate will oversee the provision of multidisciplinary education and training and can effectively evaluate workflow to assist the staff with best practice implementation and sustainment.

The Analyst will collaborate with others to ensure that content is developed and constantly refined to improve outcomes, and to ensure that the education delivered supports process improvement and optimization targets identified by the organization.  The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices.  The Analyst will collaborate with clinical, financial, operations, access, and other teams to ensure the designed training strategies and education programs support best practice workflows.

The value you’ll bring to the team:

• Support EHR and ancillary training efforts and continuing education training across the medical group
• Deliver onboarding, training, go-live support, and continuous improvement efforts for new department acquisitions and new Providers
• Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects
• Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level
• Deliver training using various platforms (i.e. in person, virtual, etc.) for both new and existing users including Providers, clinical support staff, front office/billing staff, and market leaders
• Analyze learning needs to ensure success of the training. Continuously improves engagement strategies to achieve desired learner comprehension and proficiency
• Working hours are fulltime: Monday-Friday, occasional weekends or early evenings may be required; Up to 50% travel may be required with occasional overnight stays

The expertise and experiences you’ll need to succeed:

• Associate degree, certificate, or 5 years of highly-relatable experience
• 2+ years training experience in a healthcare environment
• Experienced in application of Microsoft Office Suite with Microsoft Teams, Word, PowerPoint, and Excel skills
• Must have a valid driver’s license and reliable form of transportation
• Demonstrates knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, compliance practices, and medical information management

Preferred:

• EHR implementation and training experience
• Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS) 
• Experience in process mapping and process mapping tools (Microsoft Visio)
• 2+ years physician practice operations experience

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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