Summary:

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

Responsibilities:

* Assists patients in the checking in/checking out process and completing necessary paperwork.

* Educates patients in post care instructions and their healthcare coverage responsibilities.

* Scans medical insurance information and obtains authorizations from insurance carriers for medications or make up referrals to specialists as needed.

* Scans lab reports, consultations, office notes, and messages for placement in appropriate charts.

* Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately.

* Forwards records to Bon Secours Charity Health or other parties as directed.

* Assists physician in obtaining patient results and scheduling office appointments when needed.

* Maintains inventory of medical supplies, immunizations, and equipment in order to request supplies in a timely manner.

* Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator/freezer.

* Logs all samples received with expiration dates, manufacturers, and lot numbers.

* Records all distributed samples by patient name, date, and number of samples given.

* Checks expiration dates on all stored medications/immunizations on a weekly basis and keeps record of all expired items that are discarded.

* Records all injections and immunizations in medication log as well as patient chart.

* Performs all functions as necessary for the successful implementation of the NYS immunization transmissions.

* Handles all questions regarding the office and procedures.

* Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager.

* Oversees the daily schedule for the physician

* Understands and helps assure compliance with HIPAA.

* Performs other duties as assigned.

Qualifications/Requirements:

Experience: 3-5 years experience working in a front office/secretary required. Medical Assistant experience preferred.

Education: High School Diploma or equivalent.

Licenses / Certifications. MA or Order entry certificate preferred.

Other: N/A

Special Requirements: N/A

About Us:

Bon Secours Charity Medical Group

Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.

Benefits:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Saving Account
• Paid Time Off
• Holidays
• Tuition Reimbursement