Penn State Health - Community Medical Group

Location: US:PA:Lancaster
Work Type: Full Time
FTE: 1.00
Shift: Varied
Hours: Rotating 12-hour shifts (7:30a - 8:00p) including every other Saturday and four-hour shift.

Penn State Health is a multi-hospital health system serving patients and communities across central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, Penn State Cancer Institute, and Penn State Health Rehabilitation Hospital (jointly owned with Select Medical), based in Hershey PA, Penn State Health St. Joseph Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, as well as more than 1,300 physicians and direct care providers at 78 medical office locations. 

Through our core values of Respect, Integrity, Teamwork and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, continuing education and career growth. To learn more, visit https://www.pennstatehealth.org/careers/ 

JOB SUMMARY: 

The Medical Office Associate provides front office support to the clinical operations team, and works with a diverse patient population to ensure accuracy of patient intake, registration, payments, and scheduling. Duties include, answering and screening telephone calls, scheduling appointments, entering patient charges, payments along with third party billing information and other pertinent information. The priorities of the MOA position are patient registration, customer service and ensuring patient flow is optimal.

MINIMUM QUALIFICATION(S):

High School Diploma or equivalent required

PREFERRED QUALIFICATION(S):

Prior experience working in a medical office preferred 

6 months of customer service experience preferred 

KNOWLEDGE, SKILLS, & ABILITIES: 

Basic computer skills 

Excellent interpersonal skills 

Ability to effectively interact courteously with a variety of staff and patients 

Ability to solve problems, or seek assistance from supervisor when necessary 

Ability to operate a personal computer and general office equipment 

Ability to maintain effective working relationship with other employees 

Ability to lift 25 pounds 

Occasional kneeling, pushing/pulling and reaching 

BENEFITS:

In addition to a rewarding career, we also offer great benefits including but not limited to: 

Paid Time Off and Personal Time 

Medical Benefits (No waiting period) 

Dental and Vision Benefits 

Elder Care/Child Care Resources 

Life Insurance 

Company Sponsored 401K 

ABOUT PENN STATE HEALTH: 

Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph's Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine. 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our  Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

About Penn State Health

At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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