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Nuvia Dental Implant Center

Portland, Oregon

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Harris Health System

Houston, Texas

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Akron Children's Hospital

Akron, Ohio

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Baylor Scott & White Health

Temple, Texas

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ScionHealth

Brownsville, Texas

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Yuma Regional Medical Center

Yuma, Arizona

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PIH Health

Los Angeles, California

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Duke University Health System

Durham, North Carolina

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Foundation Health Partners

Fairbanks, Alaska

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Valhalla, New York

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Penn State Health

Reading, Pennsylvania

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Saint Louis, Missouri

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Benefis Health System

Great Falls, Montana

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North American Dental Group

Cantonment, Florida

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Penn State Health

Hershey, Pennsylvania

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Duke University Health System

Durham, North Carolina

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PIH Health

Downey, California

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Baylor Scott & White Health

Temple, Texas

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North Kansas City Hospital

North Kansas City, Missouri

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Baylor Scott & White Health

Killeen, Texas

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Duke University Health System

Durham, North Carolina

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Duke University Health System

Durham, North Carolina

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WMCHealth

Valhalla, New York

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Provider Customer Advocate Hybrid
JOB SUMMARY The Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed. ESSENTIAL FUNCTIONS OF THE ROLE Under general supervision, communicates to Members and Providers policies, procedures and services of the Plan to ensure complete knowledge of the Plan. Helps Members with access to the Plan system, and helps members pick an appropriate physician, and help with appointments.Must adhere to call handling goals of 80% of calls answered within 30 sec


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