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Sonic Healthcare USA

Memphis, Tennessee

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Fred Hutchinson Cancer Center

Seattle, Washington

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Fred Hutchinson Cancer Center

Seattle, Washington

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Sonic Healthcare USA

Nashville, Tennessee

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Bolivar Medical Center

Cleveland, Mississippi

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Foundation Health Partners

Fairbanks, Alaska

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Harris Health System

Houston, Texas

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Akron Children's Hospital

Mansfield, Ohio

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Logan Memorial Hospital

Russellville, Kentucky

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Duke University Health System

Durham, North Carolina

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Yuma Regional Medical Center

Yuma, Arizona

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Northeast Georgia Health System

Braselton, Georgia

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PIH Health

Los Angeles, California

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AdventHealth Greater Orlando

Tampa, Florida

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Penn State Health

Hershey, Pennsylvania

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University of Maryland Medical System

Linthicum, Maryland

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AdventHealth Greater Orlando

Tampa, Florida

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Sonic Healthcare USA

Honolulu, Hawaii

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Vanderbilt Health

Nashville, Tennessee

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Penn State Health

Camp HIll, Pennsylvania

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BJC HealthCare

Saint Louis, Missouri

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Phoenix Children's

Phoenix, Arizona

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PIH Health

Whittier, California

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Customer Advocate
JOB SUMMARY The Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed. ESSENTIAL FUNCTIONS OF THE ROLE Under general supervision, communicates to Members and Providers policies, procedures and services of the Plan to ensure complete knowledge of the Plan. Helps Members with access to the Plan system, and helps members pick an appropriate physician, and help with appointments.Must adhere to call handling goals of 80% of calls answered within 30 sec


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