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Oregon Health Authority

Salem, Oregon

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Nuvia Dental Implant Center

Portland, Oregon

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PIH Health

Whittier, California

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Baylor Scott & White Health

Horseshoe Bay, Texas

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Penn State Health

Hershey, Pennsylvania

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Vanderbilt Health

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Nashville, Tennessee

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Vanderbilt Health

Nashville, Tennessee

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PIH Health

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CHRISTUS Health

San Antonio, Texas

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Children's Minnesota

Minneapolis, Minnesota

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Benefis Health System

Great Falls, Montana

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Baylor Scott & White Health

Burnet, Texas

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ChristianaCare Health System

Elkton, Maryland

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Baylor Scott & White Health

Kingsland, Texas

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Benefis Health System

Great Falls, Montana

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Baylor Scott & White Health

Marble Falls, Texas

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Penn State Health

Lancaster, Pennsylvania

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Penn State Health

Camp Hill, Pennsylvania

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Nemours

Valley Forge, Pennsylvania

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University of Maryland Medical System

Towson, Maryland

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Duke University Health System

Durham, North Carolina

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Penn State Health

State College, Pennsylvania

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BJC HealthCare

Saint Louis, Missouri

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Member Customer Advocate - Hybrid
JOB SUMMARY The Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed. ESSENTIAL FUNCTIONS OF THE ROLE Under general supervision, communicates to Members and Providers policies, procedures and services of the Plan to ensure complete knowledge of the Plan. Helps Members with access to the Plan system, and helps members pick an appropriate physician, and help with appointments.Must adhere to call handling goals of 80% of calls answered within 30 sec


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