Overview

The Registration and Scheduling Representative plays a vital role in delivering high-quality administrative support within a healthcare setting. This position is responsible for coordinating patient appointments, managing registration processes, verifying insurance and demographic information, and ensuring accuracy in scheduling systems. The representative serves as a primary point of contact for patients, providing excellent customer service while helping to facilitate timely and efficient access to care. Strong organizational skills, attention to detail, and the ability to communicate effectively with patients and healthcare teams are essential for success in this role.

This position greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities. Reviews all account information to optimize collection efforts and system recording events. Expedites reimbursement, ensures compliance, and resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Hospital Grievance policy.

Pay & Benefits:

• Compensation: $20 to $26.75 hourly wage based on experience and education
• Additional Pay: Shift Differential, Annual Increases, Paid Time Off
• Benefits: medical, vision, dental, 401k with employer match
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
• Schedule:
  • Family Medicine - Full-time, 40 hours per week, 5x8 hour day shifts M-F
  • Senior Care/Internal Medicine - Full-time, 40 hours per week, 5x8 hour day shifts, M-F
  • Cardiology Clinic - Full-time, 40 hours per week, 5x8 hour day shifts, M-F
  • Pediatrics Clinic - Full-time, 40 hours per week, 5x8 hour day shifts, M-Sat
  • Allergy Clinic - Full-time, 40 hours per week, 4x10 hour day shifts M-Thur
  • 1st Care Clinic - Full-time, 40 hours per week, 4x10 hour day shifts, 7 days a week

About Fairbanks Memorial Hospital

Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.

Responsibilities

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Qualifications

High school diploma/GED or equivalent working knowledge.

Requires excellent customer service skills and knowledge as normally acquired with one (1) or more years of related work experience. Requires the ability to manage multiple tasks simultaneously between heavy phone volume, multiple computer systems and frequent interruptions with minimal supervision and ability to work independently. Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

As is typical in this industry, variable shifts and hours, and on-call duties may be required.

PREFERRED QUALIFICATIONS

Medical terminology experience is preferred.

Prior experience with hospital registration and prior authorizations is preferred.

Notary license and experience preferred.

Additional related education and/or experience preferred.

Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.