Under general administrative direction is accountable to gather, support, train, advise users and application developers for appropriate use and delivery of clinical and business applications and third party systems. Coordinates and provides support in evaluation, integration and training related to implementation and operational health informatics needs for safe effective outpatient environment. . Manages small to medium projects or specific aspects of larger projects for patient access and financial services or business applications in the healthcare environment as assigned. Responsibilities include work flow analysis, planning, development, user support, documentation and reporting to support the implementation and execution of system applications. Synthesizes outpatient area's needs for integration and modification of clinical and business applications. Documents specifications, fact-finding and analyzes results and proposes solutions or recommendations. This role will assist in the development and implementation of strategic initiatives that will enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees throughout the University of Maryland Medical System (UMMS). This role is accountable for the quality of informatics training and support services delivered, for coordination with IS&T application training teams, and for contributing to the design and maintenance of systems to support multidisciplinary team functioning and continuity of services within UMMS Hospitals and the Medical System. Collaborates with the University of Maryland School of Medicine and University Physicians to attain, understand and manage shared processes. Services customers across multiple UMM hospitals and Business Partners (FPI, SOM).