Penn State Health - Hershey Medical Center

Location: US:PA:Elizabethtown
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours:  8 am-4:30 pm- flexibility based on the needs of the clinic.

Recruiter Contact: Lindsay E. Erdman at lerdman2@pennstatehealth.psu.edu

SUMMARY OF POSITION:

Provides direct supervision of practice site clerical support staff to provide optimal clinical operations. Responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement. Abides by, and upholds in performance of direct reports, all related local, state, federal and accrediting body rules and regulations; promotes an exceptional patient experience, by providing customer service support and guidance to staff, and through the use of scenario discussions at staff meetings.

Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service.

ESSENTIAL DUTIES- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

•  Responsible for supervision, orientation, and training of the clerical support staff in site(s) including enforcement and continuing improvement of acceptable professional and ethical standards and performance of clerical support staff. 
• Responsible to ensure that clerical staff schedules are optimized to support the provider and patient care needs in the practice site. 
• Adheres to management of office supplies in a way that is financially prudent and cost conscious. Promotes cost containment strategies and holds staff accountable to fiduciary performance including but not limited to, adherence to responsible staffing standards, monitoring FTE leakage using Smart Square Tools, etc. 
•  Promotes and upholds organizational policies and practices that support revenue integrity; accountable for clerical support staff activities regarding accurate patient registration, scheduling, co-pay collection, cash management, and check-in/check-out activities 
•  Responsible for sharing all information and enforcing PSHMG standard operating procedures that support institutional quality goals and regulatory requirements. ? ?Accountable for clerical support staff functioning optimally and not breaching clinical scope when engaging with patients. Maintains open line of communication and models a collaborative, professional relationship with Practice Site Medical Director, Practice Site Manager, SAN and all staff and providers. 
• Assists with management of emergency situations with competence and composure. Participates in site Quality and Safety U-ACT Team with the Practice Site Medical Director and assists clerical support staff with project implementation. 
• Ensures that all patient and environmental safety policies and procedures are strictly adhered to, working with Medical Group and institutional safety personnel. 
•  Reviews patient satisfaction survey results monthly with the Practice Site Manager and SAN. Shares feedback with clerical support staff in the practice site. 
• Assists the clerical support staff in identifying and solving patient-care problems through event reporting and process improvement. Serves as liaison between the practice site clerical support staff and Manager/Medical Director, Director of Nursing, Senior Director, or MG Educator 
• Ensures that all clerical support staff completes required training 
• Drafts annual clerical competencies 
• Directly trains and supports clerical preceptors in training new clerical support staff

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required.
• Working knowledge of team function within the organization. 

PREFERRED QUALIFICATION(S):

• One (1) year of supervisory experience preferred  

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.   

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE?

#WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff. 

YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. 

Union: Non Bargained

About Penn State Health

At Penn State Health, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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