Ful Time

40 Hours/Week

Monday - Friday, 8:00am - 4:30pm

Occasional Evenings, Nights, and Weekends 

On-Call Rotation Required

Travel Required

Hybrid, 2 days per week onsite required or more per business needs 

Summary:
Responsible for reactive and proactive support, training, and instruction of front desk, clinical staff and/or physician/provider users on functions, features, operation, and usage of information systems.

Responsibilities:

1. Provides "at the elbow" and remote phone/system support on a day-to-day basis for the ambulatory care areas.

2. Acts as the liaison between Information Technology and end users to provide an understanding of the various system's capabilities as well as opportunities for improvement (i.e. optimizations, enhancements and new systems).

3. Works ongoing as a liaison with multiple assigned departments/groups.

4. Develops and maintains an excellent working knowledge of primary care, urgent care and subspecialty areas, Akron Children's Hospital IT and IT interoperability issues and opportunities.

5. Works closely with Leadership in the development and implementation of ongoing support and training for end users.

Other information:
Technical Expertise

1. Experience teaching concepts to individuals or groups. Medical terminology and computer skills required.

2. Excellent communication (written and oral), interpersonal and relationship-building skills.

3. Previous experience in adult education preferred.

4. Proficiency in Microsoft Office applications.

5. Ability to learn Epic in detail as well as understanding workflows.

6. Strong analytical ability.

7. Strong customer service orientation.

8. Ability to work independently.

9. Excellent follow up skills and attention to detail.

10. Ability to work additional hours and take call as needed

Full Time

FTE: 1.000000

About Akron Children's

More Than a Job. It’s loving what you do - and why you do it. Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S. News & World Report, but it’s our compassionate approach to treatment that sets us apart. It’s creating special high-fives. Thinking of new ways to spark a smile. Holding hands to offer comfort. And working to get a giggle that brightens a room. The minute you walk into Akron Children’s, you can sense that people here love what they do. From visits with the Doggie Brigade, to the balloons and smiles in the halls, the sights and sounds are all about one thing: the children. We are the largest pediatric healthcare system in Northern Ohio and one of the fastest growing in the country. Akron Children’s has two hospital campuses in Northeast Ohio: one in Akron and the other in Boardman in the Mahoning Valley. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we’re making it easier for today’s busy families - regardless of where they live - to find the high-quality care they need. No matter which of our locations you choose, you’ll see that when you give the most, you get more—...support, rewards and satisfaction. CAREER OPPORTUNITIES: It’s making the most of your days. Our passion is felt every day in the way people care at every level. Whether you are working with children face-to-face, or behind the scenes supporting the care and services we deliver, you impact futures. Visit us and see why it’s more than just a place to work. It’s a family. Apply today at careers.akronchildrens.org.

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Connections working at Akron Children's