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Harris Health System
Houston, Texas
Penn State Health
Hershey, Pennsylvania
Duke University Health System
Durham, North Carolina
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Hospital Customer Service Self-Pay Supervisor
DescriptionAs the Hospital Customer Service Self-Pay Supervisor, youwill be responsible for leading a team within a call center, focusing onGuarantor billing and collections, escalations, self-pay credits and refunds,and bad debt vendor management. You will:Oversee daily operations of the call centerteam, ensuring efficient handling of tasks related to billing, collections, andcustomer service. Monitor and manage designated work queues,including SP Aging and SP Credits, VCC Phone System KPIs, Payment Plan status,Patient Escalations, Staff Productivity, and Quality Review. Assist in managing outsou
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