POSITION SUMMARY: The Patient Services Representative II is responsible for answering and routing all incoming calls, setting and rescheduling of appointments, sending messages to providers and support staff for follow up while providing excellent customer service to all of our potential and established patients. In addition this position has an active focus of 50% or more of its work week focused on maximizing the CMC scheduling resources by a variety of analytical tools and patient and interdepartmental communications: The Patient Services Representative II is an integral part of the clinical health care team. Th
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