Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

City:

State:

Postal Code:

Job Description:

• AHMG Diabetes and Endocrinology Health Navigation Clinical Call Center
• 602 Courtland St., Suite 300, Orlando, FL 32804
• Monday - Friday 8am - 5pm

• Stays up to date and familiar with all policies and procedures, ensuring compliance with organizational standards.
• Maintains education requirements for the position and demonstrates competency through annual clinical competencies and written tests.
• Ensures efficient office flow by preparing patients and equipment for treatment, initiating testing, and documenting results in the practice’s designated system.
• Maintains OSHA regulatory enforcement and other office compliance, following safety processes and policies.
• Provides whole care to patients during office visits, including intake, test results, screenings, labs, medication administration, and closure of care gaps.
• Maintains confidentiality of employees' and patients' administrative and medical information. Supports staff teamwork by assisting patients, visitors, and co-workers when necessary.
• Performs clinical intake according to policy and procedures, including screenings, history taking, vital signs, and medication reconciliation.
• Assists with minor procedures associated with specialty and ensures accurate documentation at the time of service or results.
• Educates patients regarding tests, medications, and diet, providing clear and accurate instructions.
• Monitors and manages inventory, ensuring adequate supplies and functioning medical equipment.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:
• Knowledge of health care field and medical terminology [Required]
• Knowledge of chronic disease management [Required]
• Knowledge of and ability to utilize internal and external resources [Required]
• Expertise in patient advocacy and navigating complex systems [Required]
• Ability to function and assist others in stressful, fast-paced environments and effectively apply stress management techniques [Required]
• Ability to resolve issues and work independently within the scope of their certification [Required]
• Ability to exercise sound judgement, diplomacy and a professional demeanor [Required]
• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements [Required]
• Experience with computers required [Required]

Education:
• High School Grad or Equiv [Required]

Field of Study:
• N/A

Work Experience:
• 1+ year of related work experience [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• Basic Life Support - CPR Cert (BLS) [Required]
• American Association Medical Assistants (CMA) [Required] OR Clinical Medical Assistant Certification (CMAC) [Required] OR Registered Medical Assistant (RMA) [Required] OR National Certified Medical Assistant (NCMA) [Required] OR Certified Clinical Medical Assistant (CCMA) [Required] OR Nationally Registered Certified Medical Assistant (NRCMA) [Required]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements -https://tinyurl.com/msy4mja2

Pay Range:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. More than 100,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers provide individualized, wholistic care.Our Christian mission, shared vision, common values and focus on whole-person health is our commitment to making communities healthier with a unified system: 51 hospital campuses and hundreds of care sites in diverse markets throughout nine states.

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