Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m.

Location: North MOB (Carmel)

Position Summary

This role supports patient access and administrative functions by ensuring accurate scheduling, registration, and financial documentation. The position plays a key role in facilitating patient flow while maintaining a high level of professionalism and customer service.

Role Responsibilities

• Schedule patient appointments efficiently and accurately
• Manage referrals, RightFax communications, and coordination with multiple departments
• Collect, validate, and enter patient demographic and insurance information
• Interpret insurance benefits and assist with billing-related inquiries
• Explain department and hospital charges, policies, and payment expectations
• Enter and validate charges in appropriate systems to support timely reimbursement
• Answer incoming calls and direct patients and visitors appropriately
• Interview patients to obtain necessary medical and financial information

What Success Looks Like

• Demonstrates the ability to independently schedule patients and manage referrals
• Accurately resolves routine billing and insurance issues
• Achieves proficiency in role duties, systems, and workflows within six months

Team Culture

• Diverse and inclusive work environment
• Collaborative and supportive team focused on patient-centered care
• Encouragement of professional growth and teamwork

Required Qualifications

• High School Diploma or GED
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred Qualifications

• Relevant experience in a healthcare or medical office setting
• Ability to learn and retain medical coding concepts (ICD-10, CPT preferred)
• Familiarity with medical terminology and clinical practices
• Ability to interpret insurance information accurately