The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol.

Essential Functions:

1. Greets patients and families at the clinical setting according to Nemours Standards of Behavior.

2. Verifies patient identity using two patient identifiers (name and date of birth).

3. Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit.

4. Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.

5. Receive, unpack, store, inventory, transport non-controlled medications and clinic supplies

6. Performs clinical duties to support the outpatient visit to include, but not limited to the following:

   • Obtain and document height, weight, head circumference and vital signs.

   • Documents reason for visit, chief complaint and initiates orders defined using smart sets as appropriate for scope of service and Nemours' protocol.

   • Assist with patient examination/treatment.

   • Perform and document point of care testing, and controls.

   • Administers and documents vaccines and approved medications as defined by policy as ordered and provides vaccine records to families

   • Perform and collect routine laboratory specimens

   • Operate required medical equipment.

   • Assist in the flow of patient care

7. Act as a liaison between support services, other clinical divisions, and patient regarding care and status of wait times.

8. Make confirmation calls that are not completed by automated systems to ensure all visits are in "confirmed" status prior to visit or per Department protocol.

9. Supports all functions of the front desk, including by not limited to: registration, check in, check out, scheduling, insurance verification, cash collection, and other duties as assigned.

10. Provide cross coverage to other Urgent Care locations in the Delaware Valley when necessary

Job requirements:

High School Diploma

Successful completion of an accredited Medical Assistant program preferred and certification as a Medical Assistant

BLS from American Heart Association

PEARS certification must be obtained within 90 days of start date

Certification: acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA)