Penn State Health - Hershey Medical Center

Location: US:PA:Harrisburg
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8:00a-4:30p

SUMMARY OF POSITION:

Two blocks from Harrisburg?s famous Front Street lies the Penn State Health Medical Group ? Harrisburg office, which is seeking a Medical Office Associate (MOA) to join its team! The Harrisburg office oversees several specialties including, but not limited to: Newborn to Geriatric Family Practice, Obstetrics, Trauma-Psych Therapy, Infectious Disease, and Addiction Therapy.

The hired Medical Office Associate will be expected to check patients in and out, handle faxes and incoming/outgoing mail, oversee the e-message pool for patient inquiries, and duties as assigned throughout the day. Other responsibilities include making inbound/outbound phone calls, scheduling patients for follow-up appointments, and completing prior authorizations and referrals.

The desired MOA will be a reliable employee who is team-oriented and is comfortable with their technical skill. Loads of options for the morning commute as the office accommodates parking beneath and is situated on a bus line. If you are looking for a dynamic office ? this is the location for you!

ESSENTIAL DUTIES- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: 

• Answers the telephone, troubleshoots the call to customer's satisfaction by either handling it themselves or forwarding to the appropriate person, triages emergency calls to clinical staff or providers according to established policy. 
•  Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, wait list, reports per practice guidelines and provides appropriate information/directions. 
• Utilizes working knowledge of billing system to include registration, scanning and charge entry. 
• Completes front-end edits and performs charge and cash reconciliation on a daily basis following established policy and procedure. 
• Exhibits Service Excellence in all interactions with patients/customers/team members according to established Service Excellence standards. Maintains working knowledge of requirements for all current insurance and billing information. Obtains signatures and appropriate authorization information. 
• Collects co-payments and payments according to cash collection standards. Follows practice site procedure to prepare for patient visit including gathering information from the medical record and scanning pertinent information to the medical record as needed and in accordance with HIPAA standards. 
• Performs check-out functions including charge entry, scheduling appointments, and provide appropriate paperwork to the patient. 
• Composes professional and effective e-messages and emails related to patient care needs. 
• Assists as needed with patient correspondence including faxes and patient letters.

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.   

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE?

#WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff. 

YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health?s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained

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About Penn State Health

At Penn State Health, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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