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Department

Job Summary

The Dental Health Coordinator (DHC) is a key member of the Department of Pediatric Dentistry, responsible for facilitating patient-centered care coordination across Denver Health's pediatric dental system. Working closely with the Patient Access Specialist (PAS) team, dental providers, and school-based oral health teams, the DHC ensures timely access to care, supports treatment plan completion, and addresses barriers to care for all pediatric dental patients, not just those originating from the School Oral Health Program (SOHP). This role also serves as a lead coordinator for dental navigation efforts across the system, promoting consistency, efficiency, and alignment with departmental and residency program goals.

Essential Functions:

• Patient Care Coordination:
  • Manage referrals for restorative, urgent, and emergent dental care from SOHP, medical providers, external organizations, and Denver Health dental clinics.
  • Schedule patients directly in ambulatory dental clinics and with School-Based Health Center (SBHC) dentists.
  • Track treatment plans to completion and follow up on missed or incomplete care.
  • Coordinate with perioperative teams and financial counselors, especially for patients requiring general anesthesia or sedation. (20%)
• Patient & Family Support
  • Assist families with consents, enrollment paperwork, and MyChart setup.
  • Identify and address social determinants of health (e.g., transportation, insurance, language, housing) that impact care completion.
  • Provide education and supportive communication regarding treatment expectations, scheduling, and available resources. (20%)
• Clinic Workflow & Scheduling Optimization
  • Provide input on clinic scheduling practices to improve workflow, optimize provider utilization, and reduce wait times.
  • Collaborate with PAS team, SOHP providers, and practice managers to refine scheduling guidelines/standards and resolve access issues.
  • Monitor referral queues, appointment backlogs, and patient flow metrics; recommend adjustments as needed. (20%)
• Departmental Coordination & Leadership
  • Serve as the central coordinator for pediatric dental patient navigation across the Pediatric Dental Residency Program and Denver Health dental clinics.
  • Standardize referral and tracking processes across sites to ensure consistency and efficiency.
  • Facilitate communication between Navigators, PAS team, and department leadership.
  • Support training, resource sharing, and best practice implementation for all dental navigation roles across the system. (20%)
• Administrative & Program Support
  • Support data collection and reporting for patient access, treatment completion, and grant-related outcomes.
  • Respond promptly to Epic messages, secure chats, and urgent coordination requests.
  • Report progress monthly to the Pediatric Dental Practice Manager and operations team.
  • Perform other duties as assigned to support departmental operations. (20%)

Education:

• High School Diploma or GED required
• Associate’s or Bachelor’s degree in health, public health, or related field preferred.
• Bilingual (English/Spanish) strongly preferred.
• Completion of Community Health Worker, Patient Navigator, or similar training preferred.

Work Experience:

• One year of experience in community health, patient access, case management, or dental clinic operations required

Licenses:
Knowledge, Skills and Abilities:

• Strong organizational skills and ability to manage multiple priorities
• Knowledge of dental workflows, care coordination, and access strategies
• Familiarity with scheduling optimization and capacity management
• Excellent interpersonal communication and motivational interviewing skills
• Ability to collaborate across teams and coordinate staff in matrixed environments
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience with Epic scheduling and referral work queues

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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