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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

General Description of the Job Class

In support of the ambulatory rehabilitation department (PT,OT,SLP), regularly required to resolve moderately complex (non-routine and routine) administrative problems independently or with others. Problem resolution will include regular communication with the rehabilitation administration team. Tasks are typically diverse and advanced.  This position will help to provide administrative support to our Center for Living clinic in Durham and our Duke Raleigh Ambulatory clinic locations.  This position will initially be hybrid with in-person training and then transition to remote with occasional on-site requirements.

Duties and Responsibilities of this Level

In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following:

• Schedule and maintain rehabilitation provider clinic schedules through an electronic medical record system (Epic) 
• Submit service requests for maintenance and technology issues.
• Coordinate ordering of supplies and equipment
• Coordinate communication and purchase of equipment through vendors
• Submission of purchase orders through procurement and supply chain management
• Maintain documentation and personnel files of the rehabilitation professional team
• Assist in the provider enrollment process for new clinicians to include credentialing, endorsement, and licensure verification
• Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested.
• Coordinate special projects.
• Prioritize and resolve inquiries (phone, e-mail, in person).
• Act as a liaison between the department and external groups.
• Explain policy/procedures to other parties based on knowledge of the company and department guidelines.
• Collect, compile and analyze moderately complex data and information.
• Perform other related duties incidental to the work described herein.

Minimum Qualifications

Education

High school education or equivalent.

Experience

Two years of administrative support experience of increasing variety and/or complexity

Knowledge, Skills and Abilities

Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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